Symptom
- You noticed that e-mails sent are truncated/cut when you click reply from C4C using the Microsoft Outlook Add-In.
- This does not happen when the reply is done directly from SAP C4C.
Environment
SAP Cloud for Customers
Reproducing the Issue
- Go to the Service work center.
- Go to the Tickets view.
- Search and open ticket XXX (XXX represents the ID of the ticket).
- Press the Reply button and make sure that the checkbox "" is checked.
- The mail is copied into MsOutlook, however, it is truncated/cutted.
Cause
- The issue occurs because when using C4C and Microsoft Outlook Add-In, and is caused due to a limit of 2000 characters on average in mailto Microsoft's protocol.
-
This 3rd party solution uses a URL convention/standard, and is not within the scope of SAP to control or handle.
-
The above is not an issue/limitation from SAP's end, but is rather a limitation imposed by the browser conventions followed.
Resolution
- This is the system standard behavior.
- This feature is not supported in the current release of SAP Cloud for Customer/SAP Business ByDesign.
- Need a potential alternative?
- If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
- If you are a customer:
- Contact your SAP Account Executive, for the possibility of engaging consulting
- Check the link https://www.sap.com/uk/services/advisory-development.html
- You feel the solution can be enhanced?
- C4C : An alternative option may be to check the SAP Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer
- ByD : An alternative option may be to check the SAP Business ByDesign Ideas Forum to submit an idea: https://influence.sap.com/sap/ino/#campaign/886
Keywords
Cut prune trim cutoff clipped chopped text e-mail body add-in Microsoft , KBA , SRD-CC-FED , Feeds , LOD-CRM-SRP-INT , Ticket Interactions , Product Enhancement
Product
SAP Cloud for Customer 1211 ; SAP Cloud for Customer 1302 ; SAP Cloud for Customer 1305 ; SAP Cloud for Customer 1308 ; SAP Cloud for Customer 1311 ; SAP Cloud for Customer 1402 ; SAP Cloud for Customer 1405 ; SAP Cloud for Customer 1408 ; SAP Cloud for Customer 1411 ; SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer core applications all versions ; SAP Cloud for Sales 3.0 ; SAP Hybris Cloud for Customer add-ins 1605 ; SAP Hybris Cloud for Customer add-ins 1608 ; SAP Hybris Cloud for Customer add-ins 1611 ; SAP Hybris Cloud for Customer add-ins 1702 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711 ; SAP Sales OnDemand 1.0 ; SAP Sales OnDemand 2.0 ; SAP Sales OnDemand 4.0