SAP Knowledge Base Article - Preview

2551028 - E-mail History From Ticket Is Getting Truncated/Cut

Symptom

You noticed that e-mails sent are truncated/cut when you click reply from C4C using the Microsoft Outlook Add-In. This does not happen when the reply is done directly from SAP C4C.


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Environment

SAP Cloud for Customer core applications

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Cut prune trim cutoff clipped chopped text e-mail body add-in Microsoft , KBA , LOD-CRM-SRP-INT , Ticket Interactions , LOD-CRM-SRP , Service Request Processing , Product Enhancement

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