Symptom
In the Position Org Chart, the same employee is listed twice as the incumbent of the position.
There is no issue in the Org chart or Job Information.
An application error may be encountered when accessing assignment details of the incumbent - error with contain fingerprint=8f9cf211e6e67a74ac3b0787ca986e4d2138b9ba
Environment
- SAP SuccessFactors Employee Central: Position management
- SAP SuccessFactors Employee Central: Job Information
Cause
This issue is caused by a data issue of the incumbent.
The incumbent currently has two active records in Job Information (two records ending in 31/12/9999).
To confirm this, you can use one of the following methods:
Check Tool:
- Navigate to the Check Tool
- Select Employee Central Core > Job Infromation
- Run the check "All Job Information records have consistent end dates. (JobInfoInconsistentEndDateCheck)"
- The results will show a list of users who have two or more records with end-date 31/12/9999
Report:
- Create a "Person and Employment Export" Ad Hoc report for the impacted user.
- In this report select all Job Information fields.
- On Generating the Report you will see two records with end-date 31/12/9999.
Resolution
- Option 1:
Apply Quick Fix for affected user under Check Tool -> Employee Central Core -> Job Information -> JobInfoInconsistentEndDateCheck
OR
- Option 2:
Full purge import of Job History by following below steps:
- If the additional active records is a duplicate, please remove from your import file.
- If not, it can remain in the import file.
- Please leave the end-date column empty and the system will update with the correct end-date for each record.
See Also
2266216 - How to Export Employee Central Data for Import Activities
Keywords
two incumbents, twice, user twice in position org chart, pos org chart, multiple incumbents, same position, two records, fte, fingerprint=8f9cf211e6e67a74ac3b0787ca986e4d2138b9ba, shown, incumbent, twice, multiple, times, employee, quick fix, end date , KBA , LOD-SF-EC-POS-ORG , Position Org Chart UI & Manage Positions , LOD-SF-EC-JOB , Job Information , LOD-SF-EC , Employee Central , LOD-SF-EC-POS , Position Management , Problem