SAP Knowledge Base Article - Public

2551066 - "Authentication failed" error on eQuest


"ID Error" or "Authentication failed. The username or password supplied is incorrect." error when clicking "Add Job Boards" on Job postings - eQuest.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP Successfactors Recruiting Management

Reproducing the Issue

  1. Go to bizx > Recruiting module
  2. Select an approved Job requisition > go to Job postings
  3. Then verify that Job Board Posting - eQuest is being used
  4. Click "Add Job Boards" button and you will receive the "Authentication failed" error:

eQuest authentication failed error.PNG


Either the external system account for PARTNER_USERNAME or PARTNER_PASSWORD is incorrect. In this case, the problem is with the incorrect PARTNER_PASSWORD.


  1. Go to bizx > Admin Center > Manage External User Accounts
  2. Export all external accounts to generate a .csv file of the instance's existing configuration
  3. From the extracted .csv file, you can verify the USER_NAME if it's correct since it's from the Successfactors side.
  4. Then to verify the correct PARTNER_USERNAME and PARTNER_PASSWORD, you will need to engage eQuest support.
  1. Once the PARTNER_USERNAME has been verified and the eQuest support provided the PARTNER_PASSWORD, you can now update the .csv file and re-upload it in Successfactors by going to bizx > Admin Center > Manage External User Accounts > Import External accounts


  • For security purposes, the PARTNER_PASSWORD will not be viewable in the extracted .csv file.
  • The user triggering the post should be included on the .csv file, meaning that, it will not work if just a single user is added to the file. All user managing the eQuest posting will need to be added.

See Also

2279964 - How to Post a Job to eQuest.


equest, job board, add job boards, authentication failed, id error , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem


SAP SuccessFactors HCM Core 1708