2551169 - Period-End Processing - Transferring Balances Between Accounts Not Working as Expected

Customer has set up the new custom field to persist the balance of the base account, and configured the interim rules on the base and transfer account as outline in the time off handbook (Section 4.12.3).

The balance is deducted successfully from the base account, but the balance is not transferred to the transfer time account on running the second interim calendar.

Employee Central , Time Off

You are seeing one of the following issues when running the second interim transfer calendar:

1. The results file is empty, no users are selected
2. There is a null lookup error in the results file “Invalid Booking: null / DAYS / 2017-01-01 / INTERIM_UPDATE. Please check rule definition.”

1. The results file is empty, no users are selected.

a. Please check that the start date on the calendar run for 2nd interim rule is for the correct period.
For example if you are transferring balance from 2016 Annual leave account to a Carryover 2017 account, make sure start date for annual leave interim calendar is the 1/1/2016, and for Carryover 2017 interim it is the 1/1/2017.

b. There is no follow up time account existing for the transfer 2017 account.
For example, they have an annual leave 2016 account, but no Carryover 2017 account.
In this case, although the balance was successfully deducted in the 1st interim run, then 2nd interim for transfer account gave zero results.
You need to create the 2017 follow up account before the interim run.

2. There is a null lookup error in the results file:“Invalid Booking: null / DAYS / 2017-01-01 / INTERIM_UPDATE. Please check rule definition.”

a. There is no Base Seniority 2016 time account existing for that user. Therefore a null error appears.

Please make sure correct users have an existing base account to deduct and transfer balances from.

PEP, Transfer balance, transfer interim, balance is not being transferred , KBA , LOD-SF-EC-TIM , Time Off , Problem