SAP Knowledge Base Article - Public

2551706 - Unexpected Failure When Editing Biographical Information


When editing Biographical Information and clicking Save the following error is seen:

2551706 Capture.PNG


  • SAP SuccessFactors HCM Core
  • Employee Central

Reproducing the Issue

  1. Open an Employee Profile
  2. Locate Biographical Information
  3. Click on the pencil icon to edit
  4. Make a change in any field
  5. Save and notice the Unexpected failure error


In this scenario, clearing the MDF cache resolved the problem, please reference KB article 2534674.

See Also

* SF Support, please note the following from Splunk:

Splunk Capture.PNG


SF , Success Factors , EC , EP , metadata , ECT-84859 , SaveEssEntity , SaveEmployeeObject , Object Definition of type Person is null , Unable to find the 'Person' definition, might be the corresponding module is not enabled , KBA , LOD-SF-EC-PER , Person Data (All Person Data Types) , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions