SAP Knowledge Base Article - Public

2551707 - Item completion not recorded and the page cannot be found appears when returning to content structure

Symptom

When a user clicks on 'Return to Content Structure' after completing a structured content course, 'The page cannot be found' is displayed and/or item completion is not recorded.

Environment

SAP Successfactors Learning (LMS)

Reproducing the Issue

1. Run through the course until it is completed.

2. Click on 'Return to Content Structure'.

returntocontentstructure.PNG

Cause

When users complete the course, they are being logged out from their LMS system. Make sure to check the lesson_status on the Fiddler logs.

lesson_status=completed,logout.PNG

Resolution

Please refer customer to their content developer to remove 'logout' from lesson_status.

See Also

3040370 - User Logged Out During Content or After Completing Content

Keywords

sap, sf, lms, learning, structured, content, structure, logout, completing, complete, completed, course, item, page cannot be found, displayed, record, , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions