SAP Knowledge Base Article - Public

2551879 - Not able to scroll the list of Diagnostics Agents when importing Introscope Enterprise Manager in Solution Manager 7.1

Symptom

Not able to scroll the list of Diagnostics Agents when importing Introscope Enterprise Manager in Solution Manager 7.1

Not scrollable Diagnostics Agent list - Imoport Introscope Enterprise Manager.jpg

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • Solution Manager 7.1 SP16
  • Internet Explorer

 

Reproducing the Issue

  1. Log on to the Solution Manager
  2. Execute the transaction SOLMAN_SETUP
  3. Navigate to Basic Configuration -> "Configure CA Introscope"
  4. Switch to Edit mode
  5. Click on "Discover Introscope EM" click on the list of Diagnostics agents
    Note that the list is not scrollable in Internet Explorer

 

Cause

In IE-Quirks mode the Iframe extension functionality for popup windows does not work when active content is included on the same site.This is a documented limitation for UR popup windows and not supported. Therefore the listbox cannot be extended as expected.

Resolution

As a workaround you either open the application in Internet Explorer standards mode via url parameter &sap-ie=edge:

http://SolutionManagerHost:port/sap/bc/webdynpro/sap/wd_sise_main_app?sap-client=001&sap-language=EN&sap-ie=edge#

 OR

Use another browser

Keywords

KBA , SV-SMG-DIA-WLY-EMS , Enterprise Manager Setup , BC-WD-UR , Unified Rendering , Problem

Product

SAP Business ByDesign all versions