This document contains a 60-minute Expert Webinar on the topic "Getting the Most from Your Support"
In this Expert Webinar you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.
- Introduction (00:01)
- Contents (00:31)
- Customer Interaction Center (CIC) Overview (01:05)
- Introduction to the SAP ONE Support Launchpad (02:14)
- User Management (03:21)
- Incident Management (04:50)
- How to Download Software (10:53)
- System Administration (12:07)
- How to Request a License Key (13:13)
- Self Service & Support Channels (14:33)
- Contact Details for CIC (18:48)
Duration: 19 minutes 32 seconds
- SAP One Support Launchpad
- SAP Customer
- SAP Partner
WEBINAR, SAP ONE SUPPORT LAUNCHPAD, SAP SUPPORT PORTAL, CHAT, SCHEDULE AN EXPERT, CIC, CUSTOMER, CUSTOMER INTERACTION CENTER, SUPPORT, INCIDENT, EXPERT CHAT, SAE, SOFTWARE DOWNLOAD, LICENSE KEY , KBA , XX-SER-SAPSMP-SUP , Support Applications , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-USR , User Administration , XX-SER-SAPSMP-SWC , SAP Support Portal - Software Distribution Center , XX-SER-SAPSMP-ACC , Access , XX-SER-SAPSMP-SDM , SAP Support Portal - SAP Download Manager , XX-SER-SAPSMP-SSCR , SAP Software Change Registration Key (SSCR) , XX-SER-SAPSMP-SYS , System Data , XX-SER-CIC-KM , CIC Knowledge Management , How To
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