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SAP Knowledge Base Article - PreviewSymptom
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
For every call-back request there are two (2) records at Online Monitoring
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, callback, call back, OM, CBR, duplicate , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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