SAP Knowledge Base Article - Public

2552377 - Unable to Search Users under Hiring Manager Field


Not able to search for Hiring Manager in a field defined for Hiring Manager

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to Onboarding
  2. Settings
  3. Panels
  4. Preview Panel with Hiring Manager Key
  5. Dropdown does not display Hiring Managers


Is Employee is ticked for the key on the panel


  1. Navigate to Onboarding
  2. Settings
  3. Panels
  4. Locate the panel with the Hiring Manager key
  5. The key should be defined as User List type
  6. Key defined should be HiringManager
  7. Named User Type should be defined as Hiring Manager
  8. Ensure that Is Employee checkbox is not ticked
  9. Also check if correct group is assigned to user
  10. Navigate to Onboarding
  11. Security
  12. Users
  13. Search for the user
  14. The user should have Hiring Manager checked and not Employee


Is Employee, HiringManager, Hiring Manager, User missing, User not displaying, User List, Dropdown , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem


SAP SuccessFactors Onboarding all versions