2552515 - To-Do Alert not triggered for the CC role

• Rule Triggered for the configured field and has sent the email notification as configured, however no To-Do Alert or Bell notification was triggered for the user in the CC role.
• Workflow has been triggered and CC role receives the email notification, but manager does not receive To-Do Alert.

• SAP SuccessFactors HXM Suite
• SAP SuccessFactors Employee Central

Expected behavior.

This is an expected behavior. For the CC roles in the workflow for the alert and notification, they will only receive the email notification as configured. No To-Do / Bell notification / "My notifications" will be triggered for the CC roles accordingly.

If there is no approval process in the workflow, it is not appearing in "To Do", only sending the email notifications out.

• 2431478 - Example Configuration of an EC Alert and Notification Rule
• 2156278 - How To Set Up EC Alerts and Notifications Using Business Rules

Alerts, Notification, Business Rules, Employee Central, EC, To-do notification, workflow without approval, CC role, email notification , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , LOD-SF-EC , Employee Central , Problem

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions