SAP Knowledge Base Article - Public

2552515 - To-Do Alert not triggered for the CC role

Symptom

Rule Triggered for the configured field and have send the email notification as configured, however no To-Do Alert or Bell notification was triggered for the user in the CC role.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Cause

Expected behavior.

Resolution

This is an expected behavior from the instance. For the CC roles in the workflow for the alert and notification, they will only receive the email notification as configured. No To-Do / Bell notification / "My notifications" will be triggered for the CC roles accordingly.

See Also

Keywords

Alerts, Notification, Business Rules, Employee Central, EC, To-do notification , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions