SAP Knowledge Base Article - Public

2552789 - Cannot Print PPTC for Inactive Users - People Profile


The option to print the PPTC Report is not available for inactive users in People Profile.

Image/Data in this KBA is from SAP internal systems,sample data or demo systems.Any resemblance to real data is purely coincidental.


SuccessFactors People Profile.

Reproducing the Issue

Go to the Profile

Search for an inactive user

On take action, see that the option to generate the PPTC is not available.


This is the current expected behavior of the system, printing the PPTC is not enabled for inactive users.


Other than activating the user, a valid workaround to retrieve the user data is to select the Print PDF Option, which works properly for inactive users.

To do that, follow the below instructions:

Under the Profile, search for the inactive user, remembering to check the "Include inactive users in search" box


On the Take Action button on the right side of the screen, select the "Print PDF" Option, and then select in case you want to print specific profile sections, or the all of it.


The PDF should look similar to the one below:



PPTC, Print PDF, Inactive User , KBA , LOD-SF-EP-PPTC , Pixel Perfect Talent Card , Problem


SAP SuccessFactors HXM Core all versions