2553752 - We're having trouble connecting to the SAP Analytics Cloud server in SAP Analytics Cloud (BOC)

We're having trouble connecting to the SAP Analytics Cloud server. Please send the embedded error information to your system administrator if the problem persists in SAP Analytics Cloud (formerly known as SAP BusinessObjects Cloud / BOC)

• SAP Analytics Cloud

1. Log on to https://support.sap.com
2. Using the same browser session connect to your SAP Analytics Cloud tenant
3. Notice the error 

SAP Support Portal session is being picked up by SAP Analytics Cloud

1. Close all browser windows
2. In a new browser session connect to your SAP Analytics Cloud tenant
3. Log on when prompted
4. If you are unsure of your credentials you can reset your password per SAP Knowledge Base Article 2399123 - How to reset passwords in SAP Analytics Cloud

• Help resources and free SAP Analytics Cloud content
• Help portal
• SAP Community (Questions & Answers / Direct Link to ask question / Blogs)
• SAP Community WIKI
• Improvement requests (on the SAP Customer Influence portal)
• Video tutorials 
• Videos by topic areas: (Overview, Models and Connections, Stories, SAP Digital Boardroom, Planning, Collaboration, Administration)
• Training events
• Past event recordings
• New user handbook
• Roadmap
• How to connect to on-premise data
• 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud
• Introducing SAP BusinessObjects Cloud: BI and Planning (SAP Press book)

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