SAP Knowledge Base Article - Public

2553756 - Supervisor disappeared from job information after initial load or is not searchable in job information


You are trying to add a manager for one employee but the managers is not appearing.



SAP SuccessFactors Employee Central (EC) - All Versions

Reproducing the Issue

  1. Select the employee you want to assign a manager;
  2. Go to employment information;
  3. Edit the employment information;
  4. Select the effective date;
  5. Look for the manager and see that is returning no data;


Manager is not hired at the date you are trying to ad him;


The manager/supervisor field is validated via effective date, which means that the manage must exists on the system in the date you are trying to ad him.

EG: you are trying to add a record for one employee with start date on July 7, 2017 with a manager, but if you check this manager job information you can see that he was hired on October 13th, 2017.

With this, the record on July 7 will not be able to find any manager since on July 7 this manager was not hired yet.

Please make sure the effective date you are selecting for the employee is after the hire date of the manager.


supervisor field empty manager field empty manager hired after employee cannot select supervisor in job information cannot select manager in job information , KBA , LOD-SF-EC , Employee Central , Problem


SAP SuccessFactors Employee Central all versions