SAP Knowledge Base Article - Preview

2554287 - Support Components and Responsibilities for BI Platform [Which component to raise an incident in]

Symptom

  • It is required to open an incident with SAP Support regarding a problem SAP BusinessObjects Business Intelligence (BI) Platform or SAP Information Platform Services (IPS) 4.x
    or in the SAP Support Launchpad
  • It is not known in which component the incident should be opened in


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • SAP Information Platform Services (IPS) 4.x
  • SAP Crystal Server
  • SAP Crystal Server (OEM) 2016/2020 - Note: same platform specifications as BOE
  • SAP Crystal Reports (CR)
  • SAP Crystal Reports, Developer for Microsoft Visual Studio 13.0.x.x
  • Crystal Reports for Eclipse
  • Web Intelligence (Webi)
  • Lumira Discovery / Designer / plugin for BI Platform
  • Live Office (LO)
  • Analysis for Office (AO)

Product

Crystal Reports, version for Eclipse 2.0 ; SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI ; SAP Crystal Reports Server 2016, OEM edition ; SAP Crystal Reports Server 2020, OEM edition ; SAP Crystal Reports, developer version for Microsoft Visual Studio

Keywords

BI BIP 4.0 4.1 4.2 4.3, crse, OEM , KBA , bisap , bpkba , biadmin , biinst , bidep , biwebi , 4.x , bosap , BI-BIP , Business intelligence platform , How To

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