2554289 - InstanceControllerException: Error getting sapstartsrv pid for instance

• Performing an upgrade of a JAVA instance using the Software Update Manager (SUM)
• The upgrade stops at START-SCS phase

[START-SCS_01.LOG]

Oct 22, 2017 10:14:06 PM [Info ]: Process ID 802, name sapcontrol has been started.
Oct 22, 2017 10:14:06 PM [Info ]: Command line: /usr/sap/<SID>/SCS01/exe/sapcontrol -nr 1 -host <hostname> -prot NI_HTTP -function GetTraceFile
Oct 22, 2017 10:14:06 PM [Info ]: Standard out: /usr/sap/<SID>/SUM/sdt/log/SUM/SAPCONTROL_GETTRACEFILE_1_xx.OUT
Oct 22, 2017 10:14:06 PM [Info ]: Process ID 802 has been started.
Oct 22, 2017 10:14:06 PM [Info ]: Waiting for process ID 802, name sapcontrol to finish.
Oct 22, 2017 10:14:06 PM [Info ]: Process ID 802, name sapcontrol has been finished, exit code 1.
Oct 22, 2017 10:14:06 PM [Error ]: Error getting sapstartsrv pid for instance [Ljava.lang.String;@66bbeee3 on host com.sap.sdt.tools.sapcontrol.SAPControlException: Sapcontrol client could not perform action get trace file on instance 1
Return code condition success evaluated to false for process sapcontrol for action get trace file.
.
Oct 22, 2017 10:14:06 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.j2ee.tools.controlinstance.InstanceControllerException: Error getting sapstartsrv pid for instance 1 on host <hostname>.
Sapcontrol client could not perform action get trace file on instance 1
Return code condition success evaluated to false for process sapcontrol for action get trace file.

[SAPCONTROL_GETTRACEFILE_1_xx.OUT] 

22.10.2017 22:11:40
GetTraceFile
FAIL: NIECONN_REFUSED (Connection refused), NiRawConnect failed in plugin_fopen()

• KBA 1931244 [An error occurred during the execution of UPGRADE/DATABASE_SWITCH/STOP_SHD_SCS phase] was checked and the instance is unable to start

[startsap_SCS01.log]

12:00:35
Starting Startup Agent sapstartsrv
/usr/sap/<SID>/SCS01/exe/sapstartsrv: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.15' not found (required by /usr/sap/<SID>/SCS01/exe/sapstartsrv)

Linux Operating System

OS UNIX, InstanceControllerException, Error getting sapstartsrv pid for instance, NIECONN_REFUSED, START-SCS, startsap
, KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem