Symptom
Getting the following fingerprint edb22e349d7597e25f273867299332328b512ef9 when:
- When you try to Hire a candidate in Manage Pending Hires;
- When you go to Admin Center > Field Mapping Tool for Integration with Employee Central
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding - 1.0
Reproducing the Issue
Scenario 1 - Manage Pending Hires
- Go to Admin Center;
- Go to Manage Pending Hires;
- Select Onboarding;
- Try to hire any candidate;
- You will receive an error message similar to this one:
- errorId=cd766f49-603e-49c9-9e6f-478291c8840b, fingerprint=edb22e349d7597e25f273867299332328b512ef9
Scenario 2 - Field Mapping tool for integration with Employee Central
- Go to Admin Center;
- Go to Field Mapping to for integration with Employee Central;
- You will receive a similar error message with the previous one.
Cause
Cause 1:
- The service logon account used to connect Onboarding X BizX is locked out.
Cause 2:
- The KMS Web Services credentials and KMS Rest Web Services credentials under Provisioning > Onboarding Settings are blank.
Resolution
Resolution 1 - Account locked or wrong password in SuperAdmin:
- Navigate to Super Admin (Only Partners have Access)
- Service Logins
- DataService
- If it's locked out Uncheck the box
- Click Change Password and use the Enter KMS Rest Web Services credentials Password located in Provisioning
Resolution 2 - Empty/Wrong password in BizX provisioning
If KMS Web Services credentials and KMS Rest Web Services credentials is blank, reconfigure the BizX to ONB Connection:
- Go to Provisioning > Company Settings> Onboarding Settings;
- Check if the AccountID /Environment are correct;
- Make sure that userName/ passwords are auto populated.
Keywords
Onboarding, Supeardmin, BizX, connection, Service Logins, errorId=cd766f49-603e-49c9-9e6f-478291c8840b, fingerprint=edb22e349d7597e25f273867299332328b512ef9 , KBA , LOD-SF-OBD , Onboarding , LOD-SF-OBD-MPH , Manage Pending Hires , Problem