SAP Knowledge Base Article - Public

2554428 - Talent Card Configuration - User-Info Elements not Available

Symptom

When configuring Talent Cards (Succession, Presentations and Calibration) in Admin Canter > Manage Talent Cards, user-info elements are not available in Extended Information section configuration.

Environment

  • SAP SuccessFactors Succession Management
  • SAP SuccessFactors Presentations

Reproducing the Issue

  1. Go to Admin Center > Manage Talent Card;
  2. Select a Talent Card to configure;
  3. Expand and edit the Extended Information section;
    NOTE: This section is collapsed by default on the talent card.
  4. By default, the extended information section displays the employee's Job Level, Function, and Country. To override those fields, select from the lists any other user information field defined for your company;
  5. In the list of available fields to override the default setting, only standard elements are available, user-info elements are missing.

Cause

The available fields in the Extended Information section are drawn from the standard elements defined in the Employee Profile. The elements should be defined in the Data Model prior to being available in the dropdowns in the talent Card sections.

Resolution

User-info elements can now be added and used in Talent Information, Header and Extended information section on Talent Cards:

  1. Go to Admin Center > Manage Talent Card;
  2. Select a Talent Card to configure;
  3. Add or edit the Talent Information, Header or Extended information section;
  4. Select any user-info element defined for your instance;
  5. Save changes.

Note: the Learning History element “Course/Workshops/Seminars” is not currently supported for the Talent Card and is designed to only work in “Employee Profile”.

See Also

2536108 - Succession Management - Talent Cards - User Assistance Document Link

Keywords

user info elements, extended user information, talent card, talent information not showing, unable to add create TC talent card, presentations , KBA , LOD-SF-SCM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-SCM-ORG , Succession Org Chart , Problem

Product

SAP SuccessFactors Succession & Development all versions