SAP Knowledge Base Article - Public

2554982 - Learning Connector is Stuck in Cancelling Status


The connector is stuck in the status of "Cancelling" and it is not running as scheduled.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Learning


Probable issue with the connector node.


  1. Create a new support case, so the Learning Support team can open a request with the Operations team to restart the connector node >
  2. Once the node is restarted, the status will update as expected and the connector will run.


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