SAP Knowledge Base Article - Public

2554982 - Learning Connector is Stuck in Cancelling Status

Symptom

The connector is hung with a status of Cancelling and is not running as scheduled.

kba 1.jpg

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Cause

Probable issue with the connector node.

Resolution

  1. Create a new support case so Learning Support can open a request with the Operations Team to restart the connector node.
  2. Once the node is restarted, the status will update as expected.

kba 2.jpg

Keywords

sf, success factors, LMS connector, cancel, node, won't, process , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning all versions