2555298 - SFTP connection is not successful from the connector run page even after confirming all the configuration is correct (username,hostname,password)

On the connector page, when clicking "Test FTP Connection", all the test show the results as "Failed".

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SAP SuccessFactors Learning

When navigating to the connector pages, the "Test FTP Connection" will show failure status for all connectors.

On the Learning Administration > System Administration > Configuration > System Configuration > Connectors > The settings are populated following the format below:

connector.ftp.protocol=sftp
connector.ftp.server=hhtps://sftp8.sapsf.com
connector.ftp.port=22
connector.ftp.userID=support
connector.ftp.password=26e4fc3183c8ed70

The "https://" protocol is added for the host name followed by the SFTP URL on the setting "connector.ftp.server=".

E.g:

connector.ftp.protocol=sftp
connector.ftp.server=https://sftp8.sapsf.com

In this particular scenario though all the values are right, but the "https://" value in the "connector.ftp.server="  is not required the protocol addition.

So the correct values should be:

connector.ftp.protocol=sftp
connector.ftp.server=sftp8.sapsf.com

If in case this is not resolving the issue there could be something wrong on the server, kindly create a case to LOD-SF-LMS-CON.

KBA 2404463 - SuccessFactors Learning Connector Workbooks FAQs

SAP Help Portal - Troubleshooting Connectors

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