SAP Knowledge Base Article - Preview

2555407 - Issue while navigating in Manage Support Access

Symptom

  • It's not possible to select users in Manage Support Access tool.
  • Unable to find the user as UI is missing in the tool to select a user.
    Manage Support Access search.png
  • Permission for Manage Support Access is in place, but it can not be searched/found in Admin Center -> Company Settings or Admin Center -> Tools search -> Manage Support Access

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


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Environment

SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors HCM Suite all versions

Keywords

Data model, support access, search users, standard-element, manage support access, Refresh, Refresh RBP , KBA , LOD-SF-PLT-USR , User Management , Problem

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