2555457 - Can "Expired Process by System" text for Comments of Requestor/Approver be removed when there are no comments provided ?

• When user receives notification "ApprovalProcessRequestExpired" and there are no comments available to be populated for syntax tag (<&COMMENTS>), system will automatically populates text - "Expired Process by System"

Learning Management System (LMS)

1. Log in to LMS

2. As a user try to enroll to Scheduled offering with associated Approval process with it

3. As an approver, don't proceed with any approval

4. Once Scheduled offering end date has passed, navigate to System Admin > Automatic Processes > Deny Expired Approval Processes

5. Run Automatic Process

6. User who requested enrollment to Scheduled offering will receive "systemUnenrollment" notification as he was removed from pending status and "ApprovalProcessRequestExpired" as well

7. Text shown beside comments section will show - "Expired Process by System" as there were not comments provided

• The appearance of text "Expired Process by System" is caused by the fact that there are no comments provided by Requestor/Approver to be populated and it is expected system behaviour

• The text "Expired Process by System" cannot be removed
• It is hard coded and therefore cannot be changed
• If there was a label related to it, then value could be overwritten, but this is not possible for this case

• expired process by system, approval process request expired

, KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-NOT , Notifications , Problem

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