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2556122 - How to Troubleshoot CronJob Trigger Issue with Groovy Sripting


There have been a couple of incidents about cronJob trigger failure. The cron job is not executed even though the next activation time has elapsed. However, there isn't one single cause to conclude all these symtoms. This document will show how to manually trigger a cronJob using groovy script and analyze the logs to troubleshoot the issue.



  • Hybris Commerce 6.1
  • Hybris Commerce 6.2
  • Hybris Commerce 6.3
  • Hybris Commerce 6.4


SAP Hybris Commerce 6.1 ; SAP Hybris Commerce 6.2 ; SAP Hybris Commerce 6.3 ; SAP Hybris Commerce 6.4


cronjob, cron job, trigger, activation time, task , KBA , CEC-COM-CPS , SAP Commerce , How To

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