2556154 - Introscope EM Cannot launch push service

Symptom

DPC Push is failing on the Solution Manager, while Introscope Enterprise Manager is running just fine.

In the IntroscopeEnterpriseManager.log the following exception can be seen:

10/23/17 09:21:09.226 AM AST [ERROR] [SAP Push Worker 1] [Manager] Cannot launch pushservice for sid sap\<SID>.e2emai.properties
java.lang.NullPointerException
at com.sap.introscope.em.push.mai.MaiPushService.readGlobalProperties(MaiPushService.java:441)
at com.sap.introscope.em.push.mai.MaiPushService.loadConfiguration(MaiPushService.java:356)
at com.sap.introscope.em.push.mai.MaiPushService.startService(MaiPushService.java:98)
at com.sap.introscope.em.push.mai.cfg.MaiPushConfigurator.createPushService(MaiPushConfigurator.java:77)
at com.sap.introscope.em.push.mai.cfg.MaiPushConfigurator.access$2(MaiPushConfigurator.java:74)
at com.sap.introscope.em.push.mai.cfg.MaiPushConfigurator$PushServiceLoaderListener.run(MaiPushConfigurator.java:90)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)

Environment

Introscope Enterprise Manager 10.1
Introscope Enterprise Manager 10.5

Product

SAP Solution Manager 7.2

Keywords

EM Push Service , KBA , SV-SMG-DIA-WLY-EMS , Enterprise Manager Setup , XX-PART-WILY , Introscope by CA Technologies , Problem

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