Symptom
You want to remove a large amount of Territory Rules but can only select one rule to remove at a time.
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
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Go to the Administrator work center.
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Go to the Sales and Campaign Settings view.
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Click on the Define Rules for Territory Realignement link.
You can only select one rule at a time when trying to use the Remove option.
Cause
In order to remove larger amounts of rules, please use the upload and download options with the C4C given template.
Resolution
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Go to the Administrator work center.
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Go to the Sales and Campaign Settings view.
- Click on the Define Rules for Territory Realignement link.
- Use the Download button to get the Territory rules template for the system.
- Save it locally.
- Remove all rules from the spreadsheet saved above, as required.
- Note that if you want to keep a version of the existing rules, you can save two copies and clear out the rules as needed from one of them and keep the other as a future reference.
- Use the Upload button to upload the spreadsheet with all of the rules removed as needed.
- Note: you can remove all of the rules, if you want to clear them completely or just remove some.
- Activate this version of the rules.
- Note: if you want to return to the earlier version of the rules and you have saved a spreadsheet with the old rules, you can upload those in the same way.
- You can now create new rules or adapt the rules as needed.
Keywords
Territory Rules , KBA , remove , territory rules , define rules for territory realignment , LOD-CRM-TM , Territory Management , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions