2556277 - AmbiguousIdentifierException in Storefront

• When a user attempts to navigate through products or categories on the storefront, they encounter the bellow exception:

• SEVERE: Servlet.service() for servlet [DispatcherServlet] in context with path [] threw exception [Request processing failed; nested exception is de.hybris.platform.servicelayer.exceptions.AmbiguousIdentifierException: Product code 'xxxx' is not unique, X products found!] with root cause de.hybris.platform.servicelayer.exceptions.AmbiguousIdentifierException: Product code 'xxxx' is not unique, X products found!

• When users search for a specific product, rather than the expected results, they receive a blank page. Investigation into server logs for the product code indicates a 500 internal server response error. Dynatrace analysis shows the following exception: 

• Exception: org.springframework.web.util.NestedServletException Message: Request processing failed; nested exception is de.hybris.platform.servicelayer.exceptions.AmbiguousIdentifierException: Product code '<masked>' is not unique, X products found!

  Exception: de.hybris.platform.servicelayer.exceptions.AmbiguousIdentifierException Message: Product code '<masked>' is not unique, X products found!

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP Commerce
• SAP Commerce Cloud

AmbiguousIdentifierException, storefront, search, restrictions, 500, code, server, response, ccv2, hybris , KBA , CEC-SCC-PLA-PL , Platform , Problem