SAP Knowledge Base Article - Public

2556283 - Crystal Reports 2016 version 14.2.4 is missing the list of Reports under the menu option File....

Symptom

In Crystal Reports 2016 SP 4 version 14.2.4 I no longer see the recent file list of reports when I click on the File menu function

The registry entries are still there:

HKEY_CURRENT_USER\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Crystal Reports\Recent Files

The "FileCount" key is the number of recent files to list and can be altered.

Environment

CR 2016 SP 4 version 14.2.4

Reproducing the Issue

  1. Open CR 2016 version 14.2.4
  2. CLick on File menu
  3. Note there are no recent reports listed.

Resolution

This issue has been reported to our Developers and fix will be supplied in a future update

Keywords

CR 2016, 14.2.4, File menu, recent report list , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports all versions