SAP Knowledge Base Article - Preview

2556527 - logon or business role selection screen displayed after refreshed webUI when using a non-IC business role


When using a Non-IC business role(Profile type C CRM WebClient Business Role in T-code:CRMC_UI_PROFILE), you have found the user is logged out or the business role selection screen is displayed instead of staying on the same screen, after you F5 refresh the WebUI page. This KBA will describe in detail for different scenarios.



  • SAP Customer Relationship Management 7.0 Ehp1 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA


SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions


logoff, SSO, login page, username, password, SSO certificate, cookie, CL_CRM_UI_FRAME, HANDLE_REQUEST, enforce logoff, end session immediately , KBA , CA-WUI-UI , User Interface , CA-WUI-APF , Application Frame , Problem

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