SAP Knowledge Base Article - Public

2556620 - You Want to Deactivate Workflow Failed Notifications for Key Users


You want to deactivate Workflow Failed notifications for Key Users.


SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Click on the Notifications icon.

Observe the many failed notifications for workflow rules.


The conditions for the Rule are met and the system is supposed to take action according to what has been set. When this happens, a Technical User takes the action, automatically, but as far as the system goes, it is the same as a regular user. The Failed notification comes when the object that is supposed to undergo action is locked by another User. Since the action cannot be taken, the system sends the notification to all users with Administrator Rights.


This is a new feature introduced with the 1711 release.

To deactivate these notifications:

  1. Go to the Business Configuration work centre.
  2. Go to the Implementation view.
  3. Click Edit Project Scope.
  4. Move to the Question facet.
  5. Expand Communication and Information Exchange.
  6. Expand Business Process Management.
  7. Expand Business Task Management.
  8. Check the option under General Settings for Tasks: C4C Specific.


BC Notification Workflow off.png

Users can still navigate to the Administrator work centre and check the Workflow Logs to check failed messages.

See Also

KBA: 2433226 - Notification: Workflow Rule Failed


Workflow, Log, Administrator, Business Task Management, Key User, Notification , KBA , workflow , key user , deactivate , failed notifications , LOD-CRM-WKF , Workflow , How To


SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer core applications 1711 (old) ; SAP Cloud for Customer core applications 1802 (old) ; SAP Hybris Cloud for Customer add-ins 1711