SAP Knowledge Base Article - Public

2556866 - Notification is being delivered to recipient with the message "The meeting request has been sent to your delegates"

Symptom

When you trigger a notification to a user from any Class, he/she is receiving the notification with the following message:

  • "The meeting request has been sent to your delegates"

The same notification is being received by delegates/other users as well.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. In Learning Administration, go to Learning Activities > Classes
  2. Search for the Class and edit it
  3. Take an action which will trigger a notification to a user, e.g. remove a registered user from the Class
  4. The user will receive the notification with the message "The meeting request has been sent to your delegates"

Resolution

This is not controlled nor caused by LMS. It can happen for example in case of shared calendars within your e-mail client. Please contact your IT department to review your Outlook settings, especially if you do not have any delegates there.

You can for example test it by using an e-mail address from external domain to confirm if this happening only to e-mails from your company's domain.

Keywords

notification, class, email, delegates, The meeting request has been sent to your delegates , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions