SAP Knowledge Base Article - Preview

2556872 - Service Desk Webservice API - SAP Solution Manager

Symptom

  • Integration between SAP Solution Manager ITSM with Third Party Service desk
  • White Paper: Service Desk WebService API
  • Documentation to integrate Solution Manager with external service desk systems, such as Service Now
  • Confguration steps to integrate External service desk with Solution Manager


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Environment

SAP Solution Manager

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOLMAN, integration, SOAP, Mapping, 7.2, 7.1, EHP1webservice API, External Service Desk, IT Service Management, ITSM, SOA Servicedesk, service now, White Paper: Service Desk WebService API (7.2), ChaRM. , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To

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