SAP Knowledge Base Article - Public

2556966 - Notes older than 14 days don't show in Print/ PDF

Symptom

  • When using the Print/ PDF option notes older than 14 days will not show.
  • Notes not showing in Print/ PDF.

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to Profile of a user with notes

    1.png

  2. Select Take Acton > Print/PDF
  3. No notes are showing in the Preview.

Cause

Expected behaviour.

Resolution

As per current behaviour notes will only show for the last 14 days and not older.

The feature described in this case is considered an enhancement request (customisation). Please validate that this enhancement request is still important to you, and if so, submit your enhancement request in the Customer Community:

https://launchpad.support.sap.com/#/notes/2090228/E

Please note that the support teams does not have the ability to process or affect future product feature enhancements and the Product Managers do not monitor support incidents, but rather they look at our Customer Community.

Keywords

Notes, Print/ PDF, old, older than 14 days, profile, notes block , KBA , LOD-SF-EP-UI , People Profile UI (PP3 UI) , LOD-SF-EP-BGD , Background Elements , Product Enhancement

Product

SAP SuccessFactors HXM Suite all versions