Symptom
It is desired to have a better understanding on the class withdraw notification recipients.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Resolution
The class withdraw notification has its recipients set based on two different configurations:
Either on what is set in the Registration Settings: System Administration > Application Administration > Registration Settings > Email Confirmation Defaults for Administrator and User Actions > Based on which boxes are checked, the withdraw notification will be sent.
Or on what is set in the class level: Learning Activities > Classes > Search and access the desired class > Details > Email Confirmation for Admin-Initiated Actions and Email Confirmation for User-Initiated Actions > It is possible to override the Registration Settings configuration by selecting the desired boxes at the class level.
See Also
Template ID to Trigger to Receiver Map
2302153 - Learning Email Notifications Overview
Keywords
SystemUnenrollmentNotification, withdraw, scheduled, offering, recipient, notification, setting, class, receive, configuration , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem