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SAP Knowledge Base Article - PreviewSymptom
The document attached to a service ticket in Cloud for Customer (C4C) is not replicated to your external system, although, you have setup the attachment integration.
Pre-requisite: correct setup of communication arrangement 'Creation of Ticket Follow Up Document in SAP Business Suite'
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Product
SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
ticket, attachment, ERP, CRM, Replicate Service Ticket Attachment to SAP Business Suite, Creation of Service Ticket Follow Up Document in SAP Business Suite , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem
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