SAP Knowledge Base Article - Public

2557862 - Proxy Name Appearing on the Signature of the Form - Performance Management


When opening a completed performance form with signature step, user is seeing the signature as User x by User y as shown below:


"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


SAP SuccessFactors Performance Management

Reproducing the Issue

Launch form using Launch Form tool/ Manage Schedule Reviews:

  1. Proxy to a user who can launch a form
  2. Launch a form using Launch Form tool/Manage Schedule Review to a subject
  3. Go to Performance inbox and click info about this form
  4. The audit trail shows the name of the user who proxied and created the form

Launch form using Create New Form in the Performance inbox:

  1. Proxy to a user
  2. Go to Performance inbox
  3. Click on the Create New Form button
  4. Launch self-user
  5. Click Info about this form 
  6. The audit trail shows the name of the user who proxied and created the form


This is expected system behavior. If you proxy as a user and route the form to the completed step through the Route Form tool, the signature will appear as User X by User Y as shown in the screenshot above.

See Also

KBA 2086712 explains how to manually route documents from the Admin Center.


proxy name, signature of the form, signature step, appearing , KBA , LOD-SF-PM-SYS , System Performance , Problem


SAP SuccessFactors Performance & Goals all versions