Symptom
When opening a completed performance form with signature step, user is seeing the signature as User x by User y as shown below:
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Performance Management
Reproducing the Issue
Launch form using Launch Form tool/ Manage Schedule Reviews:
- Proxy to a user who can launch a form
- Launch a form using Launch Form tool/Manage Schedule Review to a subject
- Go to Performance inbox and click info about this form
- The audit trail shows the name of the user who proxied and created the form
Launch form using Create New Form in the Performance inbox:
- Proxy to a user
- Go to Performance inbox
- Click on the Create New Form button
- Launch self-user
- Click Info about this form
- The audit trail shows the name of the user who proxied and created the form
Resolution
This is expected system behavior. If you proxy as a user and route the form to the completed step through the Route Form tool, the signature will appear as User X by User Y as shown in the screenshot above.
See Also
KBA 2086712 explains how to manually route documents from the Admin Center.
Keywords
proxy name, signature of the form, signature step, appearing , KBA , LOD-SF-PM-SYS , System Performance , Problem