2558100 - "Service Technician Team for Tickets" is missing under Service and support in "Organizational Work Distribution" screen

"Service Technician Team for Tickets" is missing under Service and support in "Organizational Work Distribution" screen

The Service Technician Team in party determination of tickets is not active in Business Configuration Fine tuning

Please activate the Service Technician Team in party determination of tickets in BC Fine tuning by following the steps below:

1. Go to "Business Configuration" Work center
2. Go to Work center View "Overview" --> Open Activity List
3. Search for the activity "Tickets for Customer Support" and Open it
4. In the following screen, select the "Maintain Involved Parties" hyperlink
5. In the shown "Party Role Assignment" please select the checkbox for Service Technician Team
6. Save and Close it

KBA , service technician , LOD-CRM-SRP , Service Request Processing , How To

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