2558317 - How to Add a New Reason For Payment Differences

You want to add a new Reason for Payment Differences when you clear an open item manually in the Customer or Supplier Account Monitor.

1. Go to the Receivables or Payables work centre.
2. Go to the Customer Accounts or Supplier Accounts sub view.
3. Select an Open Item and click Clear Manually.
4. A new screen opens and gives you the option to select a Payment Difference Reason from a drop-down list.
5. The required Reason for Payment Differences is not in the drop-down list.

You have to add the new Reason for Payment Differences in the Business Configuration activity Reasons for Payment Differences.

1. Go to the Business Configuration work centre.
2. Go to the Overview sub view.
3. Show All Configuration Elements and search for Reasons for Payment Differences.
4. Open activity and select Country and Grouping for Payment Differences.
5. Click Add Row and assign a new Payment Difference Reason.

Help Center Document Reason For Payment Differences

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