SAP Knowledge Base Article - Public

2558768 - Username field is missing in the User Directory search


The username field is missing in the User Directory search

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SuccessFactors Succession and Development

Reproducing the Issue

  1. In the User Directory Search the username field is not visible.
  2. Go to - Company Info > Directory > More Options

Username field missing.png


In Provisioning > Company Settings the following setting is enabled; "Hide (user name) in the UI"

Hide (user name) in the UI.png


When this setting is enabled it will hide the Username field for employees in the Directory Search and the following areas.

  1. Basic search
  2. Logged in employee
  3. Org Chart
  4. PP3 Personal Information

When this setting is disabled the username field will be visible in the User Directory Search.

Username field enabled.png


User Directory Search, Username field, Basic search, Logged in employee, Org Chart, PP3 Personal Information

, KBA , LOD-SF-PLT , Platform Foundational Capabilities , How To


SAP SuccessFactors Succession & Development all versions