SAP Knowledge Base Article - Public

2558915 - Account Hierarchy View is Not Visible in The Customers Work Center.


The Account Hierarchy view is not visible in the Customers work centre for a Business Role.


SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work centre.
  2. The Account Hierachy work center view is not visible.


The Business Role does not have Account Hierachy view assigned in the Administrator work center.


  1. Go to the Administrator work center.
  2. Select Business Roles under the Users section.
  3. Search and open Business Role ABC (ABC represents the Business Role ID).
  4. Select the View All button.
  5. Open the Work Center and View Assignments.
  6. Expand the Customers work centre.
  7. The Account Hierarchy view is not assigned to the Business Role.
  8. Add this view for the Business Role to make it visible to the assigned users.


Customers, Administrator, Business Role, Account Hierarchy   , KBA , customers , account hierachy , business roles , administrator , LOD-CRM-ACC , Account , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions