SAP Knowledge Base Article - Public

2559611 - 'Unable to retrieve data from the datasource' when using Business Content packages in SAP Analytics Cloud (BOC) & SAP Digital Boardroom


"Unable to retrieve data from the datasource" error when using Business Content "Best Practice Solution Package Retail" packages in SAP Analytics Cloud (formerly known as SAP BusinessObjects Cloud / BOC)


  • SAP Analytics Cloud 2017.20.1

Reproducing the Issue

  1. Log on to SAP Analytics Cloud
  2. Click Main Menu - Browse - Files
  3. Click the Content Library icon on the left
  4. Navigate to the Business Content
  5. Click the "Best Practice Solution Package Retail" package
  6. Click Import


This package requires a Live connection to obtain the data from the datasource.


Please look at the documentation which will assist you with configuring this live connection:

More documentation regarding packages from the Business Content Library can be found at:

If you have any issues or questions on using this content please create a question on the SAP Community or e-mail

See Also

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SAP Analytics Cloud 1.0