SAP Knowledge Base Article - Public

2559649 - Adding Attachments to Workflow Created E-mail


You notice that the Workflow Rule created to trigger E-mail notifications is not adding attachments in the E-mails.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator Work Center.
  2. Go to Workflow Rules View.
  3. Create a new Rule by clicking on New.
  4. When you reach 3 Define Actions, select Rule Type E-mail.
  5. Still in 3 Define Actions, tick the box Add Attachment.
  6. Finalise and run the Rule.

Result: The attachment was not included in the notification e-mail.


This is the current system behaviour.


This feature requires an additional PDI enhancement that implements the logic to collect the documents and attach them to the e-mail. (ExitForGettingWorkflowAttachment)

See Also

KBA 2623964 - Unable To Send Attachments With Workflow Rules


E-mail attachment, workflow attachment, workflow rule e-mail attachment , KBA , LOD-CRM-WKF , Workflow , How To


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