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SAP Knowledge Base Article - PreviewSymptom
Phone numbers coming from extension fields are not recognising the caller during an incoming call.
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Environment
SAP Hybris Cloud for Customer.
Product
SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer core applications 1711 ; SAP Cloud for Customer core applications 1802 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
Incoming Calls, Extension Fields, Caller Unknown , KBA , extension fields , cti , incoming call , LOD-CRM-LA , Live Activity , Product Enhancement
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