SAP Knowledge Base Article - Public

2559712 - Error occurred in Personal Information on People Profile

Symptom

When accessing People Profile, Personal information is showing "Error occurred".

Environment

  • Bizx
  • People profile

Reproducing the Issue

1. Go to People Profile and you see the error

pp error.PNG

 

2. Go to configure people profile - check configuration on Live Profile information

Live profile info.PNG

3. Go to Admin center - Export Employee Data

4. Select Export Template

 Select export user file.PNG

5. An excel with all the user information is returned.

Cause

The example below shows the configuration causing the error. This example used is DEFAULT_LOCALE. See users not using the defined and recognised information which is highlighted in yellow.

default locale issue.PNG

 

Resolution

The user needs to modify the Employee Export, to have information that matches the defined and recognised information by the system.

Keywords

  • Personal information
  • Error occured
, KBA , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HXM Suite all versions