SAP Knowledge Base Article - Public

2559871 - Performance issue with missing top bar, portlets not visible, overflowing text


  • Top Navigation Bar disappeared
  • When accessing “My Info” the screen blinks and scroll and unable to access any Portlet
  • When Access Admin Centre the screen is overflowing


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. login to the instance
  2. Notice top navigation bar missing
    missing top navigation bar.png
  3. Go to My Employee File
  4. See that portlet are not visible
    employee file portlet not visible.png
  5. Go to release center
  6. See text is overflowing
    Admin center -release cente overlay.png


One possible cause could be with your internet provider that needs to add to allowlist the successfactor URL across all their internet groups.


If you connect from a different network and the issue is not occuring, then this could be because of the cause mentioned above.

To resolve above cause, customers will need to check with their internet provider that their successfactors URL (e.g: is added to allowlist


performance, missing top navigation bar, overflowing, , KBA , LOD-SF-PLT-PER , Application Performance/ Latency Issues , LOD-SF-PLT-WAC , Web Accessibility Control , Problem


SAP SuccessFactors HCM all versions