2559919 - The E-Mail Sent Via C4C Had the "on Behalf of" Instead of the Employee E-Mail Address

When an e-mail sent from Cloud for Customer you would like to send e-mail using senders/business user e-mail address. However you are getting e-mail by default e-mail address such as "XYZ XYZ@example.com; on behalf of; donotreply@myXXXXXX.mail.crm.ondemand.com" (XYZ refers to the employee name, @example refers to the e-mail domain and XXXXXX refers to the tenant number).

Also, you already have selected the scoping question "Instead of the sender's name "on behalf of" the system's e-mail address, do you want to use only the employee".

SAP Cloud for Customer

E-mail; on behalf of; , KBA , LOD-CRM-SC-EML , Email , LOD-CRM-SRP , Service Request Processing , How To