Symptom
Where to find Service Level Agreement for Cloud Services.
Resolution
Kindly follow the below steps to look at the SLA documentation.
1.Login to www.sap.com
2.Go to About tab
3.Go to SAP Agreements
4.Navigate to "SAP Cloud Services Customers"
5.Under it, you can see Second section "Cloud Service Description"
6.Click on Service Level Agreement
7.You can select the language version whichever you want and can download the document
You can also refer to the direct link:https://www.sap.com/about/agreements/cloud-services.html?search=service%20level%20agreement<(>&<)>sort=title_asc<(>&<)>tag=language:Englishdocumentation.
Keywords
SLA, Service Level Agreement, SLA Documentation. , KBA , sla , service level agreement , sap cloud services customers , cloud service description , SRD-CC-CI-CCS , ByD Service Control Center , How To