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SAP Knowledge Base Article - PreviewSymptom
When an PDF attachment is downloaded from a Ticket, it gets converted to the wrong file extension : .TIF.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
.tif, .pdf, file download, PDF Reader, file conversion, ticket attachments. , KBA , pdf reader , ticket attachments , .tif , .pdf , file download , file conversion , LOD-CRM-SRP , Service Request Processing , Problem
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