SAP Knowledge Base Article - Public

2560477 - The User Name Does Not Display in Last Changed By field for Portal Tickets


The Last Changed by field in Ticket created through Portal shows Technical User instead of the User name.


Cloud for Customer

Reproducing the Issue

  1. Go to Service work center.
  2. Go to the Tickets view.
  3. Open a Ticket which is created through Portal channel.
  4. The Last Changed By field shows Technical Name and not the User Name.



Tickets which are created through Portal does not show the User Name who has made any changes to the ticket, it just shows Technical User in the field.


This is currently the standard system behavior.


Portal Tickets, Last Changed By , KBA , portal tickets , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer core applications 1711 ; SAP Cloud for Customer core applications 1802 ; SAP Hybris Cloud for Customer add-ins 1711