SAP Knowledge Base Article - Public

2560747 - Rating information not saving on Trend Portlets

Symptom

When editing a Trend portlet (Performance, Potential, Objective, Competency, Custom1 and Custom2), the information recently added is not saved to the portlet.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors Succession Management
  • SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. On Employee Profile, edit a trend portlet;
  2. Add a new rating;
  3. Click "Save";
  4. The changes are saved successfully, but the recent added rating is not saved:

PerfPortlet.jpg

Cause

This issue may be caused due to a misconfiguration of the Background element in the XML code of your instance.

Each Trend element has a specific feedback type that should be configured in these background portlets. When using a different feedback-type, the system does not recognize the source of the rating and does not save the changes applied to this portlet.

The supported feedback-type for each trend portlet is as follows:

  • sysOverallPerformance = 8
  • sysOverallPotential = 7
  • sysOverallObjective = 6
  • sysOverallCompetency = 5
  • sysOverallCustom1 = 27
  • sysOverallCustom2 = 28

Resolution

To resolve this issue, it is necessary to go through a Configuration Change Request in the XML code of your instance, to correct the feedback-type of these Trend elements. Thus, you would need to contact your Implementation Partner or open an incident with Cloud Product Support.

Partners & Support Only:

The feedback-type should follow the numerical specification for each trend element and the type-id should be an unique value in the XML code:

<background-element id="sysOverallPerformance" type-id="31" scale-id="Performance" feedback-type="8">

<background-element id="sysOverallPotential" type-id="32" scale-id="Potential" feedback-type="7">

<background-element id="sysOverallObjective" type-id="33" scale-id="Objective" max-entries="50" feedback-type="6">

<background-element id="sysOverallCompetency" type-id="34" scale-id="Competency" max-entries="50" feedback-type="5">

<background-element id="sysOverallCustom1" type-id="35" scale-id="Custom1" max-entries="50" feedback-type="27">

<background-element id="sysOverallCustom2" type-id="36" scale-id="Custom2" max-entries="50" feedback-type="28">

Keywords

ratings not saved updated people profile employee profile v12 feedback-type sysOverallPerformance = 8 sysOverallPotential = 7 sysOverallObjective = 6 sysOverallCompetency = 5 sysOverallCustom1 = 27 sysOverallCustom2 = 28 , KBA , LOD-SF-EP-TRD , Trend Elements , LOD-SF-SCM , Succession Management , LOD-SF-SCM-POD , Home Page, Pods and Portlets, To Do List , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Succession & Development all versions