SAP Knowledge Base Article - Public

2560759 - How to reset users password - User Assistance Documentation Link


This KBA covers where to find information regarding Resetting Passwords in Learning Management System in the SAP Documentation.


SAP SuccessFactors Learning

Reproducing the Issue

Please note that our documentation updates with each software release. To ensure the latest, most up-to-date information is available to you, we are linking to the documentation rather than copying the solution into a KBA.


Sometimes users might forget their passwords and can’t log in to SAP SuccessFactors, so they need to reset passwords.

You can either allow users to reset their own passwords or you reset their passwords in Admin Center on request.

  • Allowing Users to Reset Their Own Passwords - It is convenient if users can reset their own passwords whenever they forget them. The system can generate a new temporary password when users retrieve a forgotten password.
  • Resetting User Passwords - If you don't want users to reset passwords themselves because of security issues, or users prefer to contact admins when they forget passwords, you can reset the passwords for them.

See Also

2396087 - How to change a user's Security question and answer in LMS

Resetting Passwords - User Assistance Documentation on SAP Help Portal


Password, User, Reset, New Password, Verify Password, Replace, LMS, Learning, Admin

, KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-USR , User Entity , How To


SAP SuccessFactors Learning all versions